“In 2018, the postsecondary industry underwent a unique evolution in terms of student demographics and learning innovation. Students are no longer treated as a monolithic entity. Instead, colleges and universities are shifting towards a human-centered approach to change management—an evolution that will impact the industry in coming years. In this interview, Louis Soares reflects on some of the broad shifts that occurred across the postsecondary environment in 2018 and shares his insights on how this space will continue to evolve through 2019 and beyond.”